Should You Be Paying Attention to Those Salesforce Maintenance Notifications?

By Jill Montera

There’s little doubt that Salesforce.com is the world’s best of breed CRM application. But the scale at which they do it is impressive – 74 ‘server pods’ distributed strategically across the globe serving close to 3 billion transactions every day!

Maintaining this is a huge job, so it should come as no surprise to receive regular maintenance email notifications. You may or may not see these, but we certainly do, and they’re important. Here’s why: The type of maintenance Salesforce.com infrastructure requires varies greatly, but to accommodate its extraordinary growth, a common maintenance task is to ‘split’ pods, meaning taking the customers and their data on a specific pod (like NA15, or North America #15) to a new pod.

No matter what type of maintenance is required, more times than not it requires an administrator to make changes to the configuration of a customer’s instance and the applications (like AIM) running inside of it. These changes aren’t ones that Salesforce.com makes, but rest assured we monitor these maintenance notices closely and handle everything that they require.

One of the things we pride ourselves on at Altvia is providing the type of service and support that goes above and beyond both what is expected and what our competitors provide. But it’s not about beating our competitors at it; it turns out our jobs are just more fulfilling this way, and if you’ve been to our office in Denver I’m confident you’ve seen this first hand. If you haven’t visited us in Denver, our doors are always open and our crock pots are always hot, so come see us!

And to that end the new faces, names, and voices you see and interact with on a daily basis are no coincidence; Altvia has made a commitment to grow our team and resources in a way that not only grows with the number of clients we’re privileged to serve, but to find new ways to offer our expertise and serve you.