There’s no doubt that Salesforce.com is the world’s best-of-breed CRM application. It has been for decades and it only gets better with each passing year. But the scale at which the company operates is truly impressive—74 “server pods” distributed strategically around the globe serving close to three billion transactions every day! And odds are that in the time it took you to read that sentence, those numbers have increased.
The effort involved in maintaining that kind of operation and infrastructure is huge. Consequently, it’s no surprise that Salesforce users get regular salesforce maintenance notifications in their email.
Salesforce Maintenance Notifications Are Important
You may or may not see the notifications that Salesforce sends. At Altvia, we certainly do, and they’re very important. So, if you tend to skip right over them as you go through your email or even delete them, you should start opening the notifications and reading them.
Here’s why: The type of maintenance that the Salesforce.com infrastructure requires varies greatly, but to accommodate its extraordinary growth, a common Salesforce maintenance task is to “split” pods. That means taking customers and their data on a specific pod (like NA15, or North America #15) to a new pod.
No matter what type of Salesforce maintenance is needed, more often than not it requires a company’s system administrator to make changes to the configuration of the organization’s Salesforce “instance” and any applications (like our CRM solution) that are running inside of it. Because these aren’t Salesforce’s applications, they don’t make the necessary changes.
But rest assured: Our team monitors these Salesforce maintenance notices closely and we handle everything that’s required to keep your Altvia solutions delivering peak performance.
Service and Support That’s “Above and Beyond”
One of the things we pride ourselves on at Altvia is providing the type of service and support that goes above and beyond both what’s expected and what our competitors deliver.
In short, we provide the kind of service we hope to get from the companies that we deal with.
But we don’t go the extra mile to beat our competitors. Honestly, we just enjoy our jobs more when we do things the right way. Leaving a support task poorly or partially completed just isn’t an option for us. And when happy Altvia clients express their appreciation, that’s icing on the cake!
So, when you get a Salesforce maintenance notification, be sure to read it. If what you need to do as a result of the maintenance is clear, that’s great. If it’s not clear, or you simply want to talk with us before making any changes, we’re here for you.
If you connect with someone you haven’t talked with before, don’t be surprised. Our commitment to unrivaled customer service gets noticed, and as the number of clients we’re privileged to work with grows, so does our employee count.
From assistance with Salesforce maintenance notifications to actionable insights based on our decades of immersion in private equity and venture capital, we’re happy to help in any way we can.
