Cross-Border Transfer of Information

Altvia may transfer your personal information to Altvia’s entities in the United States, or to third parties as described in this Privacy Policy that are located in various countries around the world. By using Altvia’s services, or providing any personal information to us, where applicable law permits, you consent to the transfer, processing and storage or such information outside of your country of residence where data protection standards may be different. When Altvia collects information in one country, and transfers it to another, to the extent possible it applies the same level of data protection required under the laws in the first country even when the data is in the second country.

Altvia safeguards and enables the global transfer of personal information in a number of ways. The following describes some of the protections that are taken regarding data originating from certain countries:

EU-U.S. Data Privacy Framework.

Altvia complies with the EU-U.S. Data Privacy Framework, the Swiss-U.S. Data Privacy, and the UK Extension to the EU-U.S. Data Privacy Framework (collectively, the “DPF Program”) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, Switzerland, and the United Kingdom to the United States. Altvia has certified to the Department of Commerce that it adheres to the Data Privacy Framework (DPF) Principles. If there is any conflict between the terms in this privacy policy and the DPF Principles, the DPF Principles shall govern. To learn more about the DPF Program, and to view our certification, please visit https://www.dataprivacyframework.gov/. If we received your information pursuant to the DPF Program, you have the right to opt-out of (a) disclosures of your personal information to third parties not identified at the time of collection or subsequently authorized, and (b) uses of your personal information for purposes materially different from those disclosed at the time of collection or subsequently authorized. Altvia is responsible for the processing of personal information it receives under the DPF Program and subsequently transfers to a third party acting as an agent on its behalf. Altvia complies with the DPF Principles for all onward transfers of personal data from the European Union, the United Kingdom, and Switzerland, including the onward transfer liability provisions. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. With respect to personal information received or transferred pursuant to the DPF Program, Altvia is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.

In compliance with the DPF Principles, Altvia commits to resolve complaints about our collection or use of your personal information.  Individuals with inquiries or complaints regarding our Privacy Policy should first contact us at the address listed below under the section titled “Contacting us”. We will investigate and attempt to resolve complaints and disputes regarding collection, use, and disclosure of personal information in accordance with this Privacy Policy.

Altvia has further committed to refer unresolved complaints under the DPF Principals to JAMS, an alternative dispute resolution provider located in the United States. If you have an unresolved DPF privacy or data use concern that we have not addressed satisfactorily or have not addressed in a timely manner, please contact JAMS free of charge by clicking https://www.jamsadr.com/eu-us-data-privacy-framework. If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms.  See https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2.